Terms & Conditions

1. Official Identity & Authenticity

Malik Optics is a verified optical brand. We are responsible only for orders placed through our official website and verified contact channels. Any transaction made outside our official platforms is not our responsibility.

2. Official Contact Details (Only These)

• Phone / WhatsApp: +92 349 1701465, +92 309 5100948
• Email: malikopticsofficial@gmail.com
• Website: www.malikoptics.com
• Social Media: Facebook, Instagram, YouTube, TikTok (Malik Optics Official)

Malik Optics is not responsible for contact made through any other number, page, or person.

3. Payment Methods & Discounts

Bank Transfer (Recommended): 10% discount available with 100% advance payment.

Cash on Delivery (COD): Available with conditions. 15% advance payment is mandatory for customized lens orders.

4. Customized Lenses – Strict Policy

• Power / Eye Sight Lenses
• Zero Power / Plain Lenses
• Blue Cut Lenses
• Photochromic / Transition Lenses
• Photochromic + Blue Cut
• Drive Safe Lenses
• Customized Sunglasses Lenses

Customized lenses are non-returnable and non-refundable.

In case of return, the customer must keep the customized lenses and return only the empty frame with dummy lenses.

5. Frame Only Orders (Without Customization)

Frames purchased without lens customization (dummy lenses included) are eligible for return within 7 days (conditions apply).

6. Dummy & Original Lenses Rule

Dummy lenses and original sunglass lenses must be returned. Missing lenses result in no return or refund.

7. Three-Piece Frame Policy (Strict)

Three-piece customized frames or sunglasses are not eligible for return or refund once cut.

8. Frame Refund Calculation

Refund applies to frame price only. Rs.250 delivery charges will be deducted. Delivery charges are non-refundable.

9. Return Shipping

Return courier charges must be paid by the customer. Malik Optics does not cover return shipping.

10. Exchange / Re-Order Policy

Old frame must be returned and a new order placed. Orders below Rs.2000 are charged Rs.250 delivery fees.

11. Original Bill & Packing (Mandatory)

Original invoice, official stamp, packaging, and lenses must be returned. Missing any item results in no refund.

12. Time Limit

Return or refund requests must be made within 7 days of delivery. After that, no return, refund, or exchange is allowed.

13. Fair Trade & Islamic Notice

Courier service is third-party. Once used, courier charges are non-refundable as per fair trade and Islamic principles.

14. Delivery Timeline

Standard orders: 3–5 working days. Customized orders: 5–8 working days.

15. Final Confirmation

By proceeding, you confirm that you fully accept all policies and that no dispute or claim will be accepted later.

Governing Law: Islamic Republic of Pakistan